Official Rant Thread (ACW: Volatile Language)

ARG! I've had no voice or froggy voice for almost a month now!! I wanna scream, but heh, it would come out as a wheezy squeak!
 
Apple, as a company, needs to die horribly

Fuck Apple.

So, I'm a software developer by trade. As part of my job, I build software for my company's clients, whether it is desktop software, web applications, or, now, phone apps.

At this point (actually as of a few months ago), I can claim I've published an app to iTunes and Google Play (the Android app store), though in all reality, it's only really a secure wrapper around a web application (which I didn't write the base for, but overhauled, rewriting roughly 60-70% of it). In this case, it's a mobile banking application.

Today, one week after we uploaded a version of the app (we're uploading an app for each credit union that's purchased it, and we already have one available in the app stores) to iTunes for review (something else I'd complain about, but that's for another time), the app is wholly rejected because, and I quote:
Apps that exhibit bugs will be rejected​
That is literally (yes, literally, verbatim, exactly) all their fucking documentation states. Nothing to classify what a bug is, or how they determine that it is a bug (because they determine it by whim, and if they decide it's a bug, fuck you, it's a bug).

The bug they claimed? That the application displayed a message informing them that the login failed. And it wasn't a popup message box showing error details, wasn't anything cryptic, the error message we gave was (not exact, but similar):

90: We were unable to log you in. Please try again later.​

So... failing to log in is a bug in Apple's eyes? Then why aren't their apps "pulled", as well as a good 80% of third party apps, because I sure as fuck can fail logging in to those (hell, they also have a clause that says "apps that crash will be rejected", yet I keep finding apps that crash, including a few of Apple's own). The only issue I could see is the cryptic error code (90), which comes from the backend provider (a banking system), and means "non-numeric characters in Account lookup". Remember that error message.

But, there's more to the story than that. Since it's a mobile banking application, the login isn't "username/password", but "account/pin/secret", which basically translates to:
  • Account = Username
  • PIN = Password
  • Secret = Another Password
The app itself shows those 3 fields on the login page (as Account, PIN, Secret) and are very clearly labeled.

But when we fill out the thing to have Apple review it, they give us Username and Password. So, OK, I put the test account number in the Username field, the PIN in the Password field, and the Secret in the "additional notes" section, where I also put other details. So, the thing they would look at, if similar to how we see it, says (again, not exact):
Login requires Account (Username), PIN (Password), and Secret. For the test account, secret is: TheirSecret

Username: 123456​
Password: PW1234​
Click to expand...

Which, honestly, should be pretty damn straightforward.

Now, back to today, where instead of straightforward, the fucktard Apple reviewer rejects our app (to the point they removed the binary, meaning we have to recompile and reupload), claiming there is a bug, and gives us a screenshot of the login failure.

Now, when you go to log in anywhere, a few things:
  • The password field is obscured, so you can't see your own password.
  • If there are multiple password fields, all of them are like that (in our case, PIN and Secret are password fields).
  • If you enter your password wrong and it takes you back to try logging in again, any password fields are cleared.
So, I look at the screenshot, and what do I see (please excuse the horrible text representation, I don't feel like busting out a paint program)?

Code: 
       Account              PIN
 [     PW1234     ]  [                ]
 
                 Secret
 [                                    ]
 
 
 (                Login               )

Now, what was "PW1234"? It sure as fuck wasn't the account number. And it explains the error I told you to remember. "PW" aren't numbers, so the account lookup from the backend system immediately threw that back.

So the reviewer, the person they pay, probably with the $100 a year that they extort from developers, who acts as a fucking gatekeeper for apps to their shit store, can't fucking follow directions and claims their own FUCKING failure is a bug in our app, and promptly rejects it, so we have to reupload and start back at square one with an approximate 7 day wait until they review it again.

Seriously. Fuck Apple. The only reason I have an iPad is because my work provided it, because I sure as fuck wouldn't spend $500-600 for one.



Google may not be completely spotless with Android but they sure as fuck are a lot better than Apple. Google charges $25 one time to be an app publisher, and has no manual review process. You upload, give your description and screenshots, and presto, you're on Google Play.



Addendum:
For the first mobile banking app we uploaded, it was "soft"-rejected twice by Apple for:
  • Not providing a login for them to test (on a live banking system we can't put an account on, we had to ask the credit union)
  • Not providing money in the test accounts so they could test transfers (a feature of the app, again, had to ask the credit union)
But in that case, Apple only "soft"-rejected it, so once we "fixed" it, it went right back into review, front of the queue. Now, for every other app, we ask the credit union in advance for this so they give us the artwork and a login.

But this time? A simple login failure is a fuck you delete your app we don't want you here offense.
 
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Very pi@@ed off at thieves. Looking at mine and my wife's bank account, and we notice some fraud charges. One is to our local Apple store. All my family's IPods were gifted to us awhile by various people: daughter's by her bio-dad, mine from my best friend from da islands, and my wife's from our friend in another state for my wife's b-day. All our computers are also Windows based systems. We don't even own an Apple computer let alone afford one.

Another charge was to a hotel in Hong Kong. WTF!!! We have not even left the United States, and the same day the charge was made it shows our regular sprnding here at home. It shows that we were not even in Hong Kong!

There were a few other fraudulent charges, but they were smaller in amount. We don't even do online spending, meaning someone at a store we used our card at copied my card number and has been using it. This past few days has been a bit rough, and we are heading to our bank tomorrow to finish our dispute paperwork. Hopefully it can all be fixed.

{Fades wishing intolerable pain upon the thief/ves.}
 
T just remember that the BANK is the entity that has to prove you were in Hong Kong and all of those other place. They can request proof from you however it is there responsibility to request whatever information they need from the "Establishment" that accepted the charge.

Ive been through this a couple months ago. Make them earn the HUGE returns on your money that they make.
 
Thanks for the info Anti, and this is not our first rodeo when it comes to this. We had to do this for our youngest daughter before she graduated High School. We already know what to do, what just pi@@ed me off is the thief/ves doing it in the first place. I know it happens and I dislike it extremely. I dislike it even more when it happens to my family. I do thank you again for your input and support.

{Fades off to the bank while still wishing mass amounts of intolerable pain upon the thief/ves.}
 
It's getting worked on. Our banker made the call to the respective section of our bank and they are working on getting it cleared up. They also stopped my card number, and sending me a new card. It is just a matter of time before the money is given back.
 
Sad to say this, but....I hate my daughter, she is a self centered bitch, who thinks of no one but herself and if things don't go the way she wants, everybody pays for it...19 days her soon to be ex hubby gets home (Here)and she should be gone! Leaving my poor emotionally scared grand daughter here with us and letting the dad raise her...WTF kind of mother can just walk away from her child!!!...Super Bitch apparently can!!
 
Working Retail...

You know working in a Commissioned Retail environment has its perks. But one of the drawbacks, is definately missing out on Easter Day with my children.

:(
 
Madi, you have mine and my wife's support regarding your situation. If you need advice, you know you can always ask me.

Anti, I definitely feel you in that. I've missed many holidays including Christmas and Thanksgiving due to being scheduled to work on holidays, and missing time with my family. Just look at it like this so its not getting you down, its money to help pay the bills. While it sucks, can't let get to you. You hang in there as well.
 
I hate her...I really do! But some small part of me still loves her, why? I have no clue...But I know it's true, otherwise her words wouldn't brake my heart and make me cry...DAMN HER!!!!
 
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